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Google Review.
2026 Elex AU © ABN 75 167 280 935
Google Rating
4.9
Based on 1010 reviews
Best Massage Chairs in Perth
4.9
Shaini Hoss
13:38 13 Oct 26
Elex Massage Chairs are absolutely the best! I suffer from sciatica pain that can flare up suddenly, and this massage chair is the only thing that really helps me. It massages my lower back, hips, and the backs of my legs so well, helping to relieve the pain and tension. Honestly, I don’t know how I would manage my daily work without it. This chair is a lifesaver and genuinely makes me feel alive again! I couldn’t recommend it more!
camelia ghiassi
07:23 11 Oct 26
These are best massage chairs I’ve ever experienced in my whole life… thank you guys for your 5 star service and quality products!! Highly recommend for EVERYONE. So easy to use and I always feel refreshed after.. wow!!
rachel hosseini
04:45 11 Oct 26
⭐⭐⭐⭐⭐We absolutely love our massage chair! It’s honestly one of the best things we’ve ever bought for our home. We’re so happy to have it, and being able to enjoy a relaxing massage every day is amazing. It makes such a difference to our daily life and helps us relax and recharge whenever we want. Honestly, everyone should have one of these massage chairs at home! It’s worth every penny and makes everyday life so much more enjoyable. Highly recommend! ❤️🙌
S Johnson
02:56 30 Aug 26
Excellent Service , very knowledgeable, patient and helpful throughout the whole process, Rally appreciated the professional service and support . Thanks Shinu, Great Experience,
Vasan Machumpurath
09:20 23 Aug 26
Shinu has an excellent knowledge on this topic and demonstrated the massage chairs very well. All the pros and cons were discussed.
Sony Mathew
04:40 05 Aug 26
Luxury range of massge chairs, unbeatable technology and rigid design for long lasting performance and very knowledgeable sales people.,transportation and installation was hassle free.I am an extremely happy customer. Strongly recommended brand.
Soumya Biju
15:43 18 Jun 26
The massage chair is greatly appreciated. It has been very helpful for staff shainu wellbeing, Thank you for supporting staff in this way.highly recommended 😊
Jason Price
03:28 18 Jun 26
We purchased the rehab pro massage chair from Shainu. He was very helpful showing us the features. We are extremely happy with the chair and would recommend going to see shainu at Elex in Osborne park
Raylee Higgs
02:53 16 Jun 26
I was very happy with the service from ShainuLooking forward to trying the chair
M Mayank
06:31 12 Jun 26
Bought Elex Massage chair almost 4 years ago. The chair works great and has been helpful in controlling my blood pressure. Matt from Elex chair has been excellent and very helpful in any occasional service and maintenance requirements if needed. He goes out of the way and has helped me out even on Boxing Day last year in fixing an issue with the chair as next day he was leaving on a family holiday for few weeks. He recognised my need and went out of the way and fixed the chair on a public holiday. Can’t Thank him enough. Overall it’s been a pleasure buying the Elex massage chair and using it everyday which helps me staying healthy…
Sophia Scharke
07:30 11 Mar 26
We had that massage chair for 8 years now. Until 2 years ago, the service was fine. When something broke, we were able to get replacement parts from the Elex company. What likes to break on these chairs are the airbag connections. They are plastic and get brittle and just break off. We paid 7000aud for our chair. 2 years ago the underarm massage air bags broke, we were able to get the replacement from Elex. Now the other side broke too and i am waiting now since 5 months just to get a call back about the parts. I regularly call them and Matt who is the one taking care of the parts is not available. Even the staff told us they cannot get hold of him. Not much service for an expensive item. Now the massage chair sits here since 5 months, half taken apart, waiting for parts or maybe not (maybe they don't have any?) Who knows. Not good enough. Cannot recomnend this company.Another issue is that the PU leather starts to flake, even we always wipe it down with a damp cloth after use to remove any body oils )UPDATE: they send me the spare part after 8 months of no communication. Thanks
Matt Deziani
23:59 10 Mar 26
Matt and his team engaged so professionally with the excellent customer service. we are so happy the product and team. strongly recommend recommended. Thanks
lucas parrino
05:12 23 Jan 26
Tested a range of massage chairs with a lovely saving person named AJ really enjoyed the Lamborghini style chair and the amazing 50% end of financial year. We will be planning on buying one soon. Absolutely amazing quality and wonderful customer service service.
Julie Cochrane
01:54 02 Jan 26
I purchased my Elex massage chair around 2.5 years ago and absolutely love it . Last Sunday the touch screen stopped working so I lodged a warranty claim via their web page web site. Within half an hour I had a call from Matt who talked me through a troubleshooting guide . Still didn’t work so he posted me our a replacement screen and it is back working with 6 days !! Amazing service and the best massage chair in the market .
Heather Hogan
05:26 10 Dec 25
Fabulous friendly helpful, knowledgeable and genuinely lovely staff...Thankyou so much Nicole and Jaz..you went above and beyond, so refreshing! Love my Christmas present, thankyou for organizing it to be delivered and installed!Best caravan show I've been too 😜
Ethan
09:21 08 Dec 25
Wow, the new Rehab Pro is something else. It is hard to believe how it functions and how it can exactly target areas without any force on bones. It has stretching capabilities with Yoga and Tai Stretch routines, it is just insane.In store masseuses are hit and miss. This system controls and targets exactly where it’s needed or just simply a time out and relax pamper. The chair has various sitting or lying positions and also rotates with a push of a button.A very big thank you to the ELEX team, Nicole and Kieran were professional and extremely helpful to work with and their team delivered to our remote town, far north west in Victoria. A great experience with a simply extraordinary welcome working gadget “with benefits” to our home.Thank you ELEX team, we are sincerely grateful and over the moon with our Rehab Pro.
Npfx
06:40 29 Nov 25
I had an amazing experience with the Elex massage chair, and I can't recommend it enough! The chair itself is incredibly comfortable and effective, providing deep, relaxing massages that really helped me unwind. What made the experience even better was Anuj, the consultant, who was super helpful and knowledgeable. He went above and beyond by giving me a free massage to demonstrate how great the chair is. His friendly and professional approach made the whole process smooth and enjoyable. If you're thinking about getting a massage chair, definitely check out Elex and ask for Anuj—he really knows his stuff!
Shadi Aria
14:51 28 Oct 25
The best investment I’ve made for my health and wellbeing! I absolutely love my Elex massage chair - it’s been a game changer. The team at Elex is just as wonderful - professional, friendly, and always willing to help. They truly go above and beyond, even moving our massage chair to our new house two years after purchase at no cost! Exceptional product and outstanding service. Highly recommend!
Steven Mckay
11:05 28 Oct 25
The chair its self is great now that I fixed the error the installer had made, we had issues with the chair beeping and not working correctly occasionally which became more regular, when trying to get ahold of the company to fix the problem they got me to send through a video and then I heard nothing else from them. I recently moved property and moved the chair myself but got someone that the company recommended to dismantle the chair at the new place to fit through the door. When he put it back together it would constantly beep and wouldn't track forward or recline, he told me to get ahold of the company as it is still under warranty.Which I did and after 2 weeks of calling them and promised call backs not coming.I was essentially told because I moved it myself that it must have been damaged then. After I explained to them that the beeping has been happening since I purchased the chair I was then told they would follow up again, which never happened so I took the back of the chair off and turns out when it was first installed one of the wires were not installed correctly and since I fixed the issue I have had multiple massages with not one beep. So in closing the chair is great, but the customer service after purchasing a $12000 chair was absolutely disgusting. Would not recommend buying from this company
Haidyn
10:14 21 Sep 25
The care and time shown to me to get me in the right chair was amazing. These chairs are by far the best in the business. After extensive research and many trials I chose Elex for my home. Luxury and technology all in one chair. Thank you Nicole and Anuj. What a team! Delivery was excellent. After sales support has been next level. Highly recommend Elex over other brands.
M Bekh
05:30 18 Aug 25
I recently purchased ZENITH AL HEALTH SACN MASSAGE CHAIR from ELEX in Osborne park and I really impressed with its quality and performance. It was my pleasure to meet with very nice, honest and helpful staff and management!If you are looking for reliable and quality massage chair with reasonable price and 5 years warranty, ELEX is for you.Highly recommended!!!
M Bekh
05:30 18 Aug 25
I recently purchased ZENITH AL HEALTH SACN MASSAGE CHAIR from ELEX in Osborne park and I really impressed with its quality and performance. It was my pleasure to meet with very nice, honest and helpful staff and management!If you are looking for reliable and quality massage chair with reasonable price and 5 years warranty, ELEX is for you.Highly recommended!!!
Paul Jerome
10:32 21 Jul 25
This is our second massage chair from Elex.A fantastic quality product that massages your aches away. We had 2 good years of constant use with the first chair and upgraded because we believe in the product, and we are sure to get the same use again, but with more features. Sales, Delivery and Installation by the dedicated team (even driving 3 hours to install @7pm) was very much appreciated. Thank you for ensuring the same level of service as our first purchase 👍
Lindy Grant
06:42 14 Jul 25
Shainu, thank you for showing me not to settle for second best, I was delighted to find a chair, on your recommendation, that I know that I’ll be happy with. Your patience and guidance was appreciated
steven langley
22:51 12 Jun 25
Just an all round great experience!Shainu is super helpful and talked me through all my options allowing me to test any chair I pleased.Worked with me on the budget I had set and offered an incredibly good deal.The chair arrived the next day to suit my schedule and was delivered by a super friendly and polite guy.The chair is fantastic and the whole family are super happy including me.I cannot recommend highly enough.Steve
Darren Luiten
20:45 10 Jun 25
EDIT: POOR AFTER SALES SERVICEAfter initial purchase , after sales service was horrendous , booked in and technician never showed so wasted a annual leave day , he called a few times during the day saying he was running late then said couldnt get parts and cancelled at 4:30Followed up with calling Keiran and he said he would get it sorted and thought parts had come in but once again ghostedThe initial service booking was a nightmare to begin with with changes to dates due to technician being interstateTook me many years to finally find a chair that did all that we were looking for , from the initial sales call which was informative, never pushy to driving an hour to test , then pulling the trigger to spend , not then and there but with time to consider a big purchase, i made the call ,Lets do this , not one regret !So many functions that are all fully adjustable, on a super clear tablet ,two completely separate Massaging sections on a split track is unlike any other chair we tried , this thing has serious strength , we use on the lowest to moderate settings mostly , blue tooth music is crystal clear , if a zen zone is a real thing , we found it , our spare bedroom is now a focal point with the Zenith the centre pieceThe delivery was super quick ,We use this chair almost every day , 3 months now , and seriously look forward getting back into it , learning and experimenting how to calm the senses and ease the Niggling pains and stresses of the usual day to day ,Thanks Paul at DFO South Wharf Melbourne for your guidance and professional attention with the product use and Keiran for the sales approach that allowed me to make an informed decision in my own timeI don’t bother often reviewing products, but felt that this was such a positive experience for us , i needed to share
Jordan
09:01 06 Jun 25
Just bought the Emu from Elex, Shainu was very knowledgeable, explained everything about the machine. We have been looking for a while the right chair that will match our interior and this was perfect for us. Thank you
Michael Mifsud
03:28 02 Jun 25
Thank you Shainu for your wonderful customer support with my Elex Zenith massage chair that we really liked, and my gratitude to you and your company for offering me a trade in and upgrade to the Body Bliss model. Your delivery and install crew were very professional and did a great job.Really enjoying the new model I now have with some extra features, and relaxing in my new massage chair while having the peace of mind of having lifetime warranty is also reassuring that you stand by your massage chairs for longevity.A purchase with no regrets. Thanks again!Kind Regards.. Michael Mifsud
Hnin Yawai Min
10:43 01 Jun 25
Thanks for all of your help and recommendation Shainu Vari. We are enjoying the massage chair. Greatly appreciate your amazing service.
Janette Irwin
02:27 30 Apr 25
We purchased one of your chairs at the Melbourne home show. Just wanted to say how wonderful you all were and a special shout out to Jaz who stayed back past his finishing time to help us. And as you would a know and expect the chair is fantastic . Regards Janette Irwin
Sushi Man (GaijinOwnsyourLand)
05:59 28 Apr 25
Never replied to our emails about flaking leather. I asked for replacement covers but always ignored. Don’t buy these overpriced chairs made in china. Bunch of scammers once they got your money goodluck with their after care service. Poor quality and overpriced
Divine Singers
03:11 23 Mar 25
Had a wonderful experience trying out the massage chair, it Was so relaxing along with a good customer service by Anuj
Luke Brown
07:12 21 Mar 25
Anuj had great customer service with us today, and we are definitely considering the business for our massage chair.
Amirreza Alimardani
09:47 01 Mar 25
My wife and I were on Home Show Brisbane for our family business that we visited Elex Massage Chair.Matt was there and offered us a welcome massage with two kind of professional and modern chairs with AI, that was so amazing.Also, Matt knew everything about the massage chair that related to body anatomy because he was so knowledgeable, friendly, and leader. We chat for more than 1 hour on show and finally we bought Healer Pro+ with special delivery because it happened just one day after show and I knew how is it difficult but his brilliant team do unbelievable service.After one week using this dream chair, we are so happier to have it as a high-quality product with exceptional massage models.I highly recommend the Elex Massage Chair company for who is care about their health.
Christian DUMANGENG
06:32 08 Feb 25
Nicole was so accommodating for me the try the new Body bliss massage chair which is superb. You should buy one.cheers
MuZza C
10:35 01 Feb 25
*update* Even though they said in a reply to this that they would do their best to resolve the issues, I heard nothing from them or the salesman who said he would get back to me. Msgd him today and he called me saying he got some answers 2 days ago but never contacted me, also said he has no idea how returns work. Wants to send someone out Monday to have a look at the chair which is day 14. So if I dont have a resolution ot he doesn’t show up again, Im returning it. They aren’t even their chairs just a reseller that has slapped their name on them. ** Really disapointed in the bodybliss honestly. Reveiws were great and when I tested the chair in a shopping centre in Perth was surprised at how good it was. Went to the Melbourne office to try it again and the salesman didn’t show up at all. A salesman from Sydney Keiran called me and gave me a demo over the phone.I have a bad back so decided to finally make the purchase but its just gone further downhill from there. Delivery driver showed up without the tools he needed, luckily I had them. He then wanted to take the tool with him. He left all the boxes, extra screws etc all over the place and told me I had to sort it out. We had been told they would take all rubbish. Keiran spoke to his boss and the driver. The driver said he wouldnt come back without getting paid again and they refused to pay, I wouldn’t have known this had I not called him to talk about the chair, and I had to pay to dump it all.The chair itself seems faulty and when I ask about it I got told he would find out from his boss and again, I havent heard back. There seems to be no such thing as a relaxation massage in this chair as even one that’s labled “Rejuvenating nap” with all the padding on is super rough even on the gentle setting. Air bags absolutely crush your feet even on level 1, and today now nothing can connect to the bluetooth.Luckily Im only 5 days in to my 14 days I have to return the chair.
N A
10:57 28 Dec 24
Had a lovely experience today with finding the perfect chair for our needs and home! The sales rep was a true delight and helped us in every way to find the right fit. Genuinely cared about what we needed and didn't try to unnecessarily upsell. Tried many chairs in different retailers and these were by far the most comfortable. Couldn't fault the experience and very keen for the next day delivery and to have the device in our home. In every way an absolute pleasure and would recommend if in the market for a massage chair.
Azenith Estrada
09:27 10 Dec 24
Zenith chair is a great full body massage chair. The music choices are rekaxing. You can choose a number of auto settings or do a manual setting instead. Highly recommended
Bradley Shostak6
06:02 30 Nov 24
Just bought one at PAC FAIR, highly recommended best quality massage chairs
Chenutha wickramasinghe
02:14 19 Nov 24
We recently purchased a massage chair, and it has been an amazing addition to our home! Both my wife and I absolutely love it. The chair is incredibly comfortable, and the massage programs are relaxing and effective. It feels like having a personal spa at home! The quality is excellent, and the customer service we received was top-notch. Highly recommend to anyone looking for a great massage chair!
Matt O’Donoghue
13:18 05 Nov 24
The chair itself is great.However it’s been having an issue for the last 6 weeks. Tried numerous times to get in touch, sent emails and no response. Finally got an email back over 2 weeks ago to say someone would call me the next business day and still nothing. Very disappointed as the chair is unused at the moment as we don’t know if it’s causing more damage.They’re happy to take your money but don’t want to know about it when there’s an issue.
B W
07:11 24 Oct 24
Awful experience. Bought a chair couple of years ago, service was excellent when you purchased the chair but the after sale service is so poor. I have called and messaged Matt multiple times to service the chair and never hear back!
Mark Favazzo
11:42 25 Sep 24
Just taken delivery of our new elex revo body bliss massage chair exceeds all expectations family r all making bookings to use it thanks shainu
Kuenzang Choden
10:55 24 Sep 24
Had the best experience at the royal perth show. Had a good 5 minute massage, definitely in a checklist to buy. Special thanks to Vinnay and his friend.
Tshering Yangchen
10:49 24 Sep 24
Thank you Vinny & Matt. My sisters and I just visited the Elex stall at the Royal Perth Show. They were both professional and friendly, top customer service!We got to try the premium massage on the chairs as well. Thank you
Tshering Yangchen
10:49 24 Sep 24
Thank you Vinny & Matt. My sisters and I just visited the Elex stall at the Royal Perth Show. They were both professional and friendly, top customer service!We got to try the premium massage on the chairs as well. Thank you
Grace Shin
03:02 02 Sep 24
I recently purchased a massage chair from the Perth Carousel location, and I couldn't be happier with the experience. The seller was incredibly thorough in explaining all the features and allowed me to try the chair before purchasing. I was impressed with the level of service throughout the entire process.Today, I received the delivery, and the delivery men were exceptionally friendly and careful when moving the chair into my home. They also made sure everything was working perfectly before leaving. Given my high level of satisfaction with the service, I would definitely recommend this place to my friends!
Cindy Cortis
05:01 31 Aug 24
Vinny was fantastic his knowledge was professional and informative and very patient. We only intended looking at a mid range chair but after running though the bobybliss we could see the advantage for our physical bodies and long term health
Cindy Cortis
05:01 31 Aug 24
Vinny was fantastic his knowledge was professional and informative and very patient. We only intended looking at a mid range chair but after running though the bobybliss we could see the advantage for our physical bodies and long term health
Jhessa Daruca
09:25 09 Aug 24
We are blown away by the technology of Elex. And we are more than pleased with the customer service of Shainu. Thank you very much for your patience in explaining its details and answering our questions, even after delivery.It was a hassle-free experience. And thank you for giving us the space to make an informed decision.Great job also to the delivery team. Plus points for taking extra care that no bumps nor dents will be done on our walls and door entries as you moved our massage chair inside the house.As for the product itself - I wish we purchased this a long time ago. Great investment for physical and yes, mental health also, as this is very relaxing. Im on the short side, but husband is tall. This product has AI and adjusts to our individual features. It’s a win-win situation. Many thanks, Team Elex
Maria Aquilia
01:52 05 Aug 24
I have had my chair for a few weeks and absolutely love itLove all the programs and feel very relaxed after every massage highly recomend it to all that love massages
Gib Gibson
07:13 26 Jul 24
Max came out and fixed my chair very quickly and hassle free , great work and very helpful
Gib Gibson
07:13 26 Jul 24
Max came out and fixed my chair very quickly and hassle free , great work and very helpful
El K
03:37 11 Jul 24
Tina was so lovely and helpful. Fantastic massage chairs, way better than the others I've tried.
Leonor Macedo
05:53 07 Jul 24
Best massage chairs ever! It feels like a professional massage and there’s so many options to choose from! The best I’ve tried so far!
Auzr Cleaning Services
06:09 20 Jun 24
Got this chair at home, I am a cleaner by profession so my job requires a lot of physical work. Recently, purchased a meditouch on Vinny's recommendation and this has been the best purchase of my life so far! Vinny was kind enough to even explain me the different Manual modes so I could target different muscles of my body with different massage techniques! If you have to buy a massage chair it has to be from Elex and the consultant has to be Vinny! Legends
Auzr Cleaning Services
06:09 20 Jun 24
Got this chair at home, I am a cleaner by profession so my job requires a lot of physical work. Recently, purchased a meditouch on Vinny's recommendation and this has been the best purchase of my life so far! Vinny was kind enough to even explain me the different Manual modes so I could target different muscles of my body with different massage techniques! If you have to buy a massage chair it has to be from Elex and the consultant has to be Vinny! Legends
Vinay Banthia
04:19 17 Jun 24
Great Service by Kieran! What a legend. Amazing range of massage chairs. Cannot wait to use my BodyBliss everyday.
Arjinder Singh
03:27 17 Jun 24
Excellent service, quick delivery and very happy with their product Specially thanks to VINNY help me lot with everything
Arjinder Singh
03:27 17 Jun 24
Excellent service, quick delivery and very happy with their product Specially thanks to VINNY help me lot with everything
Michelle Babington
05:46 14 Jun 24
I had done a lot of research before deciding on the Elex "BodyBliss" massage chair. I spoke to Vinny, and after arranging finance and paying a deposit, my chair was quickly on the way. It arrived the following week and I was very excited to start using it.Unfortunately the usual delivery driver hadn't been available, and the new driver left without setting the chair up properly. The after-sales service provided by Vinny was very reassuring, and he advised that they would have someone come and complete the installation ASAP. Vinny messaged me every step of the way to ensure I knew what was happening.The following week my chair was ready to go, and I have to say that in the last 10 days since, I have had massages every day! The ROVO technology is amazing, and this was one of the reasons I chose this particular chair, due to ongoing leg pain.I have fallen asleep in my chair most every night, especially with the zero gravity function, and am sleeping so much better with the ability to have my legs massaged before I go to bed.I would highly recommend this chair, and the after sales service I received was excellent.
Michelle Babington
05:46 14 Jun 24
I had done a lot of research before deciding on the Elex "BodyBliss" massage chair. I spoke to Vinny, and after arranging finance and paying a deposit, my chair was quickly on the way. It arrived the following week and I was very excited to start using it.Unfortunately the usual delivery driver hadn't been available, and the new driver left without setting the chair up properly. The after-sales service provided by Vinny was very reassuring, and he advised that they would have someone come and complete the installation ASAP. Vinny messaged me every step of the way to ensure I knew what was happening.The following week my chair was ready to go, and I have to say that in the last 10 days since, I have had massages every day! The ROVO technology is amazing, and this was one of the reasons I chose this particular chair, due to ongoing leg pain.I have fallen asleep in my chair most every night, especially with the zero gravity function, and am sleeping so much better with the ability to have my legs massaged before I go to bed.I would highly recommend this chair, and the after sales service I received was excellent.
Ashley Boland-Cooke
10:13 11 May 24
Shainu is a very knowledgeable man he spent lots of time with my nanna and I discussing all options .. we loved the bodybliss and I even got a birthday present with nanna chair thank you we love our Elex🙏 Ash 11 soon to be 12
Our Family Journey
07:43 01 May 24
I recently purchased a massage chair and I must say, it is absolutely fantastic! The chair provides an incredible experience. The quality of the massage is best. On top of that, the customer service I received was outstanding. Hiram gave us the best service. I had a great experience. I highly recommend this massage chair to anyone looking for a high-quality product with exceptional service.
PETE THE REAL RELENTLESS
04:04 24 Apr 24
Elex Massage Chairs- Zenith 6D Massage Chair.I went to a few different places that deal in massage chairs and found Elex to have the quality and price I was looking for. Shameka at Indooroopilly was very helpful and spent probably 2 hours with me while I tried each of the chairs they had on show. At the end of it the Zenith 6D was the clear frontrunner for me.. great features, appearance and build quality. This chair was better than anything else I had looked at and it looks amazing in my living room.I keep getting into it thinking I'll just have a quick 30 min massage but end up climbing out of it a couple hours later.In full the process of trying the chairs, buying the chair and having it delivered by Nick and his team was just so easy and trouble free.. oh and quick.. basically got the chair the next business day after the funds cleared.I highly recommend this business.
Barry Pilbeam
23:55 06 Apr 24
I recently purchased a massage chair from Elex in Osborne park.Kieran was the salesperson & he was patient & informative.I went back a couple of times before deciding on a chair.The delivery & installation was done by two efficient & pleasant gentleman.Nothing was too much trouble & they did a great job.
Barry Pilbeam
23:55 06 Apr 24
I recently purchased a massage chair from Elex in Osborne park.Kieran was the salesperson & he was patient & informative.I went back a couple of times before deciding on a chair.The delivery & installation was done by two efficient & pleasant gentleman.Nothing was too much trouble & they did a great job.
mwyeoh
05:19 04 Apr 24
2nd Revision 4/5 (Apr 2024) I was eventually able to get a technician to come have a look at my chair by calling the company directly. They gave me the local technicians number to make an appointment. He was able to fix the squeaking with lubricant and said the company recommends a service every two years. A couple of weeks later, a representative of the company called me and were apologetic about my experience and said they would strive to improve in the future when it comes to servicing and customer support. I hope they will follow through on this as their chairs are very good.Revised Review 2/5 (Feb 2024): Although the product itself is good, their after sales support is quite lacklustre which has dampened my opinion of the company. A few months after purchase the machine was showing a maintenance issue alert. Although I contacted the company more than once, I never received any responses. The machine stopped showing those alerts after a little while so I didnt pursue it any farther.More recently the machine was starting to squeak loudly on use so I contacted them again for a technician to come and have a look at it and although they scheduled someone to come out (their emails were also in broken English), no one ever came at the designated time. I emailed them but have received no reply.Original Review 5/5 (2022): The display stand is found at Carousel near one of the Myer entrances, infront of T2 and Athletes foot. The salesman who helped me, Matt was nice and very helpful, answering lots of my questions when I was trying out the chairs on display and gave me good tips on handling the chair and its use. I bought the massage chair as a surprise anniversary gift for my parents. They have been really enjoying it. Both have even fallen asleep in the chair during their massages. The chairs are high quality, warranty is 5 years which is longer than most other brands and it is a local WA business which means support staff are local, warranty is handled locally and you are supporting WA businesses
Dustin Kidd
23:34 22 Mar 24
Stopped by the Elex display this week and had a wonderful chat with Nicole. She was extremely friendly, knowledgeable and let me try out a couple different chairs to see what one would be best for me.
CJ
15:00 19 Mar 24
I’m very happy with my chair. Nima recently came to service the chair and went above and beyond to accommodate. The only thing I would say is that there is no proper user manual, only an installation manual. I don’t think I’m using the chair to its full advantage as I don’t know enough about the different settings and would really like a manual to refer to. The delivery was very prompt.
keenan lazarus
11:45 19 Mar 24
I have bought a Formatica massage chairI rate the company 10/10 for the price delivery and after sales service and demoGreat team with the Manager coming out to help us with the use and programme settingSuch a perfect investment for retirementCouldn’t be happier with the productThank Elex
Armando Magno
07:18 18 Mar 24
This is my 2nd massage chair elex and it's been really great to have this beautiful piece of equipment. I just purchased the latest model Bodybliss which is on a different level. It's excellent and the Sales person Mr. Shainu is the best! Good the best deal and the best costumer experience. I highly recommend Elex especially rhe one located in Carousel Shopping Mall. Come get yours guys!
Graeme Carter
03:12 07 Mar 24
I just purchased a demo Zenith 6D model from Shainu at Elex at Carosel in Cannington WA, He was faultless ! i went for a casual look at chairs and he took time and ran me thru all the models and tried them as well with no pressure or expectations and listened to what i was wanting and Explained everything. I ended up getting a Exel Zenith which he done a great discount but it got me in strife with the wife ! Oh well... But the process was real quick and hassel free. The 5 year warranty free delivery and home install was a big factor. The bloke that did install went above and beyond customer service i was expecting and was quick followed by a run thru on it all with also a great knowledge on the product and not just a sales pitch.I did also look and tried some other brands first and their customer service, Warranty or products weren't nowhere near what i got offered from Shainu.All i have to do now is get my family out of it so i can enjoy this awersome chair myself.To my surprise i got a call to say my demo chair was now going to be a fresh out of the box one 😎😎..I operate heavy machinery so the body gets battered around each day and this chair so far is unreal very very happy.I also sent an enquiry online about the chair before recieving it and that was answered real quick from Matt explaining my enquiry.Highly recommend going to see Shainu and the team at Exel.
Shannon Paull
09:36 05 Jan 24
Couldn’t have been happier with the service Michael gave us very professional, very informative, very approachable
Carl Thomson
06:28 05 Jan 24
This is the best investment you could ever make. I have seen so many massage places and specialists including chiro, physio, acupuncture, dry needling, osteopath etc. Nothing has fixed me up like this chair does. Love this thing!! My posture is so much better.
Louruce Brown
04:33 01 Jan 24
Very happy we chose Elex to supply our massage chair. Nicole was extremely helpful.
Sanco van der Walt
03:03 31 Dec 23
Best customer services I have ever experienced with Nicole. These massage chairs are the best on the market by far!
Carina Thacker
01:25 31 Dec 23
These chairs are the best I have ever experienced. Nicole is very knowledgeable and got me into the right chair to help me. Thanks Elex.
Peter Florentzos
03:17 30 Dec 23
Michael was not only knowledgeable with the product, his service was exceptional and he went out of his way. Great after sales support. Highly recommended.
Nerina Sportelli
20:54 28 Dec 23
My husband and I were tired from a long beachside walk at Broadbeach when we sought refuge at the Pacific Fair shopping centre. Seeing a welcoming massage chair I quickly plonked myself in it and asked my husband for a coin to operate the chair. Not that this chair looked or felt at all like the coin operated chairs it was more like a well fitted comfortable luxury bed which relieves the body of its ailments/aches/pains. When Nicole approached me she was very kind and professional. She patiently when through a few of the massages but it was when she turned on the foot massage that I refused to leave the chair and purchased it on the spot. Nicole managed to have the chair (a brand new one of course) delivered at a time that suited me during those very busy days just prior to Christmas. I still have a lot to learn about this magic chair and I thank Nicole and the delivery guys for all their help. Nerina
Gina Bufalino
04:15 28 Dec 23
I had been looking at a massage chair for a while now and when I saw this at Indooroopilly shopping centre and had tried it out 3 times I was hooked.The customer service was beyond reproach, the detailed knowledge on the chair, the friendly and professional manner in which I was served was amazing!Michael was absolutely incredible. His above and beyond attitude to ensuring I got the best possible deal was wonderful.So if you’re thinking of getting a massage chair, head to Indooroopilly Shopping Centre. I cannot recommend Michael and the company Elex enough. So blown away with not only the customer service but the quality of this chair.A++++++++
Lori-Anne Maher
04:30 13 Dec 23
Thank you, Michael, possible for all your help and experience in getting me into a message chair. My life has certainly changed you are a number one salesman
Aaron Mosely
08:50 12 Dec 23
Nicole was a pleasure to deal with and is one of those people who actual does what she said she is going to. We love our chair so much we bought another one.
Guilherme Oliveira
21:15 11 Dec 23
Michael was is very friendly and supported us very well explaining everything! Michael made my day!
Hans G
10:54 11 Dec 23
Elex Zenith 6D: A Game-Changer!From massage chair novice to proud owner in a week – the journey was unexpected, but oh so worth it. Stumbling upon the Elex stand at Indooroopilly Shopping Centre, I sceptically sank into their Zenith 6D Dual Core chair. Cue the "WOW!"One trial and I was hooked. Michael, our guide to relaxation, assured me the real benefits kicked in after three sessions. Sceptic turned believer, my back pain vanished after just one session – a gym-goer's dream!Cue the family eye rolls when I shared my discovery. Challenge accepted: try it before you knock it. Fast forward three days, and both wife and son were converts. Cue the research on other brands – similar but not quite the Elex Zenith level.After a Saturday massage marathon testing different brands, my wife and I returned to Michael at the Elex stand, sealing the deal on the Zenith. Its superior massage quality and luxurious comfort were unmatched. Michael ensured a seamless "white-glove" delivery within two days.Now gracing our lounge, the Zenith's popularity demands a booking system. Friends can't resist, and they too are hooked. Michael's contact details are now on speed dial for anyone seeking pure relaxation.Each family member found their Zenith love:• Me: IT desk warrior, using Zenith to stretch and improve posture.• Wife: Lecturer on her feet all day, finding bliss in leg and feet programs.• Son: Gym enthusiast enjoying powerful whole-body stretches and massages.• Daughter: Full-time retail worker, reviving sore feet with a 20-minute Zenith session.It’s early days, but the Zenith's magic is undeniable. Stay tuned for the long-term benefits – Michael promises even greater things. In short, Elex and Michael are a duo you can't miss. If you live in Brisbane or the Gold Coast, seek out Michael at the Elex Massage Chairs stand – he's the real deal. Try it yourself and join the Zenith fan club.
Shannon Marsh
10:38 09 Dec 23
The chair meets all expectations! The whole family benefit from using the many tailored programs. Love our chair & would recommend to others.
Gary Fox
23:00 08 Dec 23
Nicole at Pacific Fair was a wonderful source of information and care to ensure that we chose the correct chair for our needs. We could not be happier with our purchase. Thank you Nicole.
Marjorie Leckie
06:00 08 Dec 23
All the staff at Elex massage chair company at Pacific Fair are good but I received unbelievable service from Michael. He will go to any length to help and guide you on which is the right chair for you. He knows all the massage chairs and his service does not end when you’ve paid for the chair. Michael keeps in touch offering further service and support. And the company also don’t charge for delivery.
Jodi Wilson
04:51 08 Dec 23
Michael sold us the chair at gold coast and was very honest and looked after us when the delivery was late keeping us up to date.
Christopher O'Connor
04:23 08 Dec 23
I was wondering through Pacific Fair recently whilst on a work conference and this lovely dynamic and friendly sales guy approached me and asked if I would like to try his massage chairs!Well after being in a conference for 2 days, I couldn't resist the opportunity to have a little massage and relax for a few.It was simply amazing 🤩The sales guy, Michael was his name from memory, was a hoot!He was so informative, he knew his stuff in relation to not only his product but also the body anatomy and how much benefit I would get out of the massage chair.And the best part was that he wasn't over the top pushy like most of these shopping centre guys are, he was just a really nice genuine guy, who I believe actually cares about the customer and not just the companies bottom line.A welcome change from previous experiences let me tell you.Michael surely is an asset to Elex Massage Chairs and I am sure he will do extremely well, just because he cares as well as makes you feel welcome and not obliged.I highly recommend the Elex Massage Chair and if you are looking to purchase one make sure you ask for Michael on the Gold Coast, he is fantastic.
Chris Brady
04:14 08 Dec 23
I wasn't sure about this product until Michael asked me to try it as I walked past one day. If he hadn't been such a nice man I wouldn't have stopped. I sat in the chair and immediately loved it. Thankyou Michael for all your help it has really made my life so much better. 5 out of 5. Thanks Michael and Elex!
Scott Barkla
02:05 08 Dec 23
New Elex chair is great, much better than a previous brand I had. Had an initial problem with the chair that was fixed immediately by Nicole, very happy.
Athair Al Zamanan
02:47 30 Nov 23
Shameka the girl who works at Westfield chermside branchwas having a great customer service and excellent marketing skills, she was really friendly with me and my husband and my baby too..my husband did the massage and he liked it so much.
Anil Thomas
06:28 23 Nov 23
Loved our massage chair and the customer service from Shameka and the team at Chermside. It surprised us how advanced the technology was in getting a deep tissue level massage done something I thought one could not get from a massage chair. Would highly recommend the Elex Zenith model. We got our chair the very next day too. Overall great experience and value for money. Thanks again Shameka.
can OZCAN
05:36 23 Nov 23
Excellent customer service and great product. Shameka was very helpful, friendly and professional. The massage chair has many features which makes it easy to use. It is extremely comfortable. Strongly recommend 👌
Augusta Sillah
06:57 31 Oct 23
The elex massage chair is super and relaxing. Shainu was a amazing sells man and professional.
Daphne Samura
06:57 31 Oct 23
The chair was best gift I ever bought for myself. Amazing! Sharing 's customer service was exceptional
Veruschka Dyson
01:24 25 Oct 23
Shameka went above and beyond to talk us through the Healer Pro and set us up wonderfully. We love our purchase and highly recommend her service.
Jo-Ann Smith
03:03 24 Oct 23
Absolutely love my chair purchased from Carousel in WAIsuffer from arthritis and osteoporosisSince having my chair and using it morning and night I m walking better feeling better not sore and have a skip in my step this chair has done wonders I highly recommend the chair and would be lost without itI have gained so much energy since using the chairAnd the eye massage is fantastic great after a long day the warmth and sensation is so relaxing❤️❤️❤️
Joshua Francou
05:53 10 Oct 23
Most relaxing and positive experience we’ve had! Felipe guided us through the variety of features that the chairs offered and was able to answer all the questions that we had. He created a very enjoyable time for us. It was honestly one of the best customer service interactions we’ve experienced. Super knowledgeable and friendly service, already passing his name on.
Dylan Brennan
07:51 01 Oct 23
Faiz walked us through it and was very knowledgeable on the product. The machine was fantastic. Very keen to explore the range and see what’s on offer!
natasha guruge
07:50 01 Oct 23
Faiz was really knowledgeable and had great customer service! Definitely sold me on the product!
Rahul Bhol
03:51 01 Oct 23
It was quite a good experience. I was quite surprised to see so many massage options. I especially liked that this machine does a 1 minute scan after which it sets a plan according to your body dimensions and you can customize as well for your need.This machine takes you at 180° angle and gives you the right massage. Elex Team member Faaiz is really a very nice guy and he has explained the different modes and how to operate it. I am definitely gonna have it in future...Thanks team...nice work
Lulu Li
08:10 29 Sep 23
Faiz took me through a wonderful relaxing time in the shopping centre! It’ll be a good choice for companies to have one for their employees.
Zaakir Hussain
06:24 29 Sep 23
Faiz was wonderful. He stepped me through all the features, differences and options available. The massage chairs were also amazing. They worked wonders on the body.
SuperBenzid
07:28 27 Sep 23
Really was keen to buy a chair. The chairs are awesome but the guy just didn’t seem interested in selling. On his phone the whole time. The service was so awful, I gave up even though I like the product.
Jeremy Munyeza
02:50 27 Sep 23
Juan and Pam were amazing!The machines are superb and definitely buying one for Christmas!Can’t recommend it enough!
Aqsa Malik Magan
07:07 27 Aug 23
This was super relaxing! Definitely needed that, and if I had the money I would absolutely get it :3
Jeffry Nacinopa
09:55 26 Aug 23
It's so good to my back everyone I'll used its its a great compliment to my body
Simran Singh
09:58 19 Aug 23
I had experience on similar chair in my home country but this one have no words. Thats fully relaxed massage chair…. Your body will thank you if you buy this chair… specially your feets.
Faran samadi
10:07 11 Aug 23
Great product, Amazing customer service, highly recommend Elex massage chair.
BHtay_23
09:18 24 Jul 23
Had this chair for a week and the whole family is loving it!!! The different functionality available for everyone to suit their needs. Definitely worth for the long term investment. The benefits are endless if you really want a good massage chair.
Celine Yim
06:01 15 Jul 23
We recently purchased a massage chair and am SO impressed with the product and customer service. We had it delivered within 12 hrs of purchase and the delivery personnel were so polite and thoughtful, and made sure everything worked perfectly before leaving. Really happy and will recommend to anyone interested in buying.
Francis Wong
09:49 10 Jul 23
We love the massage chair. It is worth the money, and we enjoy the massage every day.
Taylan Manttan
03:59 28 Jun 23
Great customer service that I highly recommend. Best massage chair I have ever been on
Daniel Cavanagh
03:57 28 Jun 23
Very good customer service they know what they’re talking about and the chairs give amazing massages
Marzi Cherati
06:50 19 May 23
I have had highly relaxing massages from Elex chair. I spent much time trying to find a good massage chair, and I'm glad I trusted a friend's opinion. It’s reasonably priced for its quality and I was happy with the fast delivery.
Nima kohan
06:14 19 May 23
Amir has been a fantastic sales person we had a look at all brands out there Elex by far has the best chairs and A+ service, delivery was done next day professionally
Nassim Rahbar
17:03 12 May 23
Message chair is good Just dislike the company as had send an email to provide a 5 star review and there will be a free gift. Carry out the review and they have gone, also aked them 2 times my question via email and No respond....
Max
07:17 11 May 23
I had problems with my chair. I left two phone calls and sent a email requesting someone to contact me.No one has returned my calls or responded to my email.VERY POOR after sale service.
Jaelle Saguido
05:34 11 May 23
The massage chair is worth it! And the staffs are very friendly specially Carina.
George Manios
02:08 09 May 23
Fantastic Massage chair with heaps of Options. Glad i bought it. Felling good!!
Vadim Mirmilstein
06:03 30 Apr 23
Excellent service, quick delivery and perfect massage chair as expected
Addam Lewis
11:07 28 Apr 23
I had a head ache for 3 days and aching all over 10 mins in our chair and no more head ache and I felt so relaxed.
Matthew Gordon
04:54 24 Apr 23
I bought one of these and can verify that it has been amazing! Very good experience with the sales team, quick delivery and works like a charm!
Wicky s
04:28 26 Mar 23
Shainu assisted us with the purchase. A remarkable representation of how customer service should be. He didn’t only assist us during the purchase of the chair but also accommodated us on delivery matters which were really helpful.
Ranbir Singh Riar
09:22 25 Mar 23
Very nice experience at all levels , highly suggest others to get one
Davide Polimeni
06:33 12 Mar 23
Kasra was awesome and helped very good and and gave me a lot of information definitely will be purchasing one of these!
Michelle Andrews
06:33 12 Mar 23
Kasra was fantastic and gave us so much information. These chairs are amazing we will be getting one for sure thanks
Rufina Ferrer
06:40 11 Mar 23
CRAZY EXPERIENCE, great chat with welcoming customer service. Might get my mum to buy it for me for a pressy
Valerie Lo
02:26 11 Mar 23
Such a relaxing experience after a long day of shopping and exercising. The sales rep Sandy was so lovely and I will definitely consider getting one myself!
CK Vo
16:24 06 Mar 23
We did not plan to buy any massage chairs but we bought a 4D Pro heated massage chair Elex at Carrousel Cannington last week after having a try at the shop as we found Elex massage chairs are beautifully designed and it works on your body very effectively . We really enjoy massage by the Alex massage chair.
Dashpreet Singh
06:08 04 Mar 23
The best massage chair so far. The hold of legs, feet and arms is just excellent.
Niva SPradhan
03:02 04 Mar 23
Simply love the flexibility of coming home and getting the best message... Elex Zenith is no doubt the best one in the market and the customer service is equally at par!
Shilpi Singh
04:45 25 Feb 23
It's was an amazing relaxing chair. Definitely looking forward to buying one soon!
Evie Mantzarapis
02:50 24 Feb 23
this chair was very comfortable and relaxing. i likes how you could shush the pressure. 10/10
awesome Haseeb
04:54 18 Feb 23
The best!!! A worker called Kasra helped us out and made sure we got the best product highly recommended with amazing customer service.
SHOAIB IZED
04:53 18 Feb 23
Kasra is a very good worker and needs a raise make him manager best person I have even met and very good experience and helped me buy the chair with a lot of help
Jewell Thalhammer
05:15 17 Feb 23
Amazing customer service guy was really nice the chairs were amazing he showed all the features and it was a really great experience. My brother and I had a really good time so relaxing and we loveddddd the chairs so much 😁😁😁
Aji Bima Dewaruci
07:29 16 Feb 23
This massage chair is really great. Really great on my feet. And also my back
Michael Dearsley
04:34 16 Feb 23
Rae was amazing! Gave me a very informative run through. I’ll be back to buy soon!
Kobe Burgess
00:59 15 Feb 23
very good and comfortable chairs would definitely love a massage as i’m sure you’d love it and would consider yourself buying one perhaps. “definitely recommend”
Ray Ong
10:12 10 Feb 23
Bought it Friday, they promised to deliver on Saturday at 4pm, and the truck was there at 4pm sharp. First time in my life a delivery was precisely on time. The HEALER 4D chair is fantastic. High quality build, easy to use and something I look forward to every day. My wife gets good use out of it too. Worth the investment.
Reza Hamidiyan
07:52 05 Feb 23
It's a fantastic device, and every family is worth it 👌 and it's a great choice to treat yourself by it 🤙
Sudarshan Shrestha
05:59 14 Jan 23
Super comfortable and relaxing.I slept like a baby during and after the massage.
Jacquie Coad
05:33 14 Jan 23
Nicole gave us a great demo! Highly recommend, fabulous customer service!
Ana Lukac
02:15 14 Jan 23
Wouldn’t purchase any other brand, feels better than a person.Great service also
Gabby Venn
06:24 13 Jan 23
For someone that hates massages I thoroughly enjoyed this. Left feeling refreshed and free of tension in my body! Would recommend :)
kathleen cotton
02:17 13 Jan 23
These are the best massage chairs i have ever tried, nicole is such a sweet sales person and really helpful 💛
Allegra Pangallo
11:00 12 Jan 23
The experience with the Elex massage chair was amazing. The massage was perfect and massaged every spot right. Would recommend 100%. Nicole’s service was excellent!
Pat Pangallo
10:45 12 Jan 23
Awesome demo, definitely looking at purchase, Nicole at pac fair is really knowledgeable and helpful on the product
Clayton Saunders
10:28 12 Jan 23
amazing experience with the massage chairs, lovely talk with a lovely lady, coming back next week after payday
Elijah Hedley
00:09 12 Jan 23
Best free massage I’ve ever gotten. Felt like heaven, it even had a music button option
Tracy Fisher
20:50 10 Jan 23
I love these chairs, they are so relaxing and do exactly what I need. Plus the saleswoman Nicole was amazing, so friendly and she really knew her stuff 😊
Ryu Sean
15:15 10 Jan 23
Since I recently purchased Elec massage chair Zenith, I love using it everyday!! Brilliant
Vamsi Batta
11:58 09 Jan 23
Great product, has plenty of advanced features for an amazing massage. Highly recommended 👍
Carolyn Molony
02:05 01 Jan 23
My family and I love our new massage chair, it's absolutely beyond expectations!Customer service from sales to delivery and installation was excellent.
Maria Aurora Muyot
11:07 29 Dec 22
Shainu is so friendly and he introduce how to use the massage chair.and my leg pain is gone.
Tara Berriche
23:59 22 Dec 22
The massage chair is fantastic and I'm addicted. I am still playing with it as it has 24 programs. The price was fantastic as we got top of the range for half price. The sales people were excellent, they explained everything, were not over pushy, got back to me straight away and answered queries on their day off. The delivery was literally the next day. Word of warning, go for gentle setting, you can turn off foot when on manual and start with less time and build up. My only criticism is that the instructions are not good, but we have solved that I think by just playing and testing! We love our massage machine and fight over who is going on it first! I might go on it now:)
Layna Ha T Truong
22:00 22 Dec 22
We are quite happy with the chair itself but probably not the whole process. The 5 stars is for the chair only & delivery man, he is professional & friendly.About the purchase though, there wasn’t any communication regarding delivery. Also, the chair arrived 1 week later than what the salesman has told us & we have to call the company for update of our delivery, twice.Overall, we are very happy with the chair. Best massage chair ever.
Wilma Canilao
12:41 13 Nov 22
I recently bought the Healer Pro 4D and highly recommended it! It’s amazing as it has a range of smart features giving an extra relaxing full body massage. The sales agent from Chermside showroom, Chris was super helpful and friendly. He even updated me with the delivery as I live in the regional area. It was delivered fast! A better way to unwind and relax owning this awesome chair. Thanks again, Chris for providing an excellent customer service, great job!
Gerry Ellen
00:55 27 Sep 22
Sooo good to relax in my new 'chair', even more after doing some gym/training.Perfect delivery service.Recommend.
Noemi Kondacs
04:06 18 Sep 22
The most amazing massage chair I have ever experienced. The staff was also really lovely and honest. Would highly recommend. It got rid of headaches and back pain that have been having for years now. Definitely won't be a regretful purchase :)
Luis Gonzalez
04:47 28 Aug 22
As a sport massage therapist, I can say is a great machine, thanks Chris for letting me try the machine 🙏🏼
Kizzy Katawonga
03:34 28 Aug 22
Salesman was extremely friendly, patient and answered all our questions. He gave us ample time to sample the different chairs and their modes. Definitely peeked out interest in the chairs.
Caitlin Lennard
01:30 27 Aug 22
The chairs were amazing but it didn’t quite get the proportions of mine and my partners body’s right. When it said it was massaging my middle back it was doing my lower back, it was the same for my partner.But overall great experience
Alwyn Matt
01:59 26 Aug 22
Wow! The massage chairs are probably the best I have sat on. I enjoyed the friendly interaction of Chris. He took time to explain things but even gave me enough space to enjoy my experience.To top it off he helped come up with a financial plan on how to buy it interested free!I am sold.
Moses Latu
09:52 25 Aug 22
It was amazing. Never had a full experience in one of these chairs before. Didn't know it could do so much! Stretch you right out and hit the main spots!I would highly recommend!
