Lifetime Protection Warranty Terms and Conditions

Our Lifetime Protection Warranty is designed to ensure your peace of mind and satisfaction with our massage chairs. To maintain the highest level of service and to clearly outline the scope of this warranty, please review the following terms and conditions carefully:

Date Last Modified: 03 FEB 2024

PLEASE READ THIS TERMS & CONDITIONS VERY CAREFULLY BEFORE USING THE SERVICE.

1. Original Buyer Coverage

  • This warranty applies exclusively to the original purchaser of the massage chair and is not transferable to subsequent owners.

2. Parts Only Coverage

  • The warranty covers parts only and does not include labour costs associated with the repair or replacement of covered components.

3. Geographic Limitations

  • Warranty services are available only within metropolitan areas. Requests from outside these areas may not be eligible for coverage.

4. Purchase Channels and Eligibility

  • Coverage is valid only for brand new chairs purchased directly through our official stores or online platform as of 15th February 2024. Chairs bought at shows, events such as expos, or demo models are not covered under this warranty.

5. Intended Use

  • The massage chair must be used as intended and in accordance with the instruction manual. Any misuse or deviation from the intended use voids this warranty.

6. Exclusions

  • Normal wear and tear on fabrics, leather, and upholstery is not covered.
  • Chairs not used in compliance with the instruction manual are excluded from coverage.
  • The warranty does not cover damages resulting from an environment that is not kept clean or free of pests. Regular cleaning and pest control in the room where the chair is located are required.

7. Maintenance Requirement

  • To ensure your chair remains in optimal condition, it must be booked for a service check every 2 years. This service includes a comprehensive inspection of all parts, necessary lubrication, and repairs to ensure smooth operation. A service fee of $299 (as per March 2024) applies. Proof of service and the original purchase receipt/invoice are required to process a lifetime warranty claim.

8. Claim Process

  • To initiate a warranty claim or service booking, please visit our Warranty Claim Portal. This link provides access to our online claim form, where you can submit claims for warranty service.

By adhering to these terms and conditions, you can enjoy the enduring benefits of our Lifetime Protection Warranty, ensuring your massage chair continues to provide exceptional comfort and relaxation for years to come.

Please note: This warranty is subject to change, and the most current version can always be found on our website. For any questions or further clarification, please contact our customer support team.