14 Days Happiness Guarantee

Your Happiness Matters

14-Day Return Policy for Online and Over-the-Phone Orders

At Elex, we take great pride in offering the most exceptional and market-leading massage chairs, designed to deliver unparalleled comfort and relaxation. We recognize the importance of an informed purchase, particularly for those buying without the firsthand experience of our chairs. That’s why we’re pleased to provide a 14-day return policy exclusively for our customers who make their purchases online or over the phone.

Conditions of the Return Policy:

  1. Exclusive to Brand New Massage Chairs: This policy is applicable solely to our brand-new massage chairs, ensuring that every customer receives a product that adheres to our stringent standards of quality and excellence.

  2. Shipment to Our Designated Warehouse: For a return to be initiated, the product must be sent back to the specific warehouse we designate. Customers are responsible for the return shipment, ensuring the product’s safe and secure delivery to us.

  3. Requirement for Item’s Condition: It is imperative that the massage chair returned is in a brand-new state, devoid of any scratches, usage marks, or any form of damage. Each item undergoes a thorough inspection to confirm it retains its pristine condition.

  4. Applicable Inspection and Packaging Fee: A 10% inspection and packaging fee will be applied to all returns. This fee covers the inspection of the returned item and its preparation for resale, ensuring we maintain our commitment to delivering products in the finest condition.

  5. Non-refundable Delivery Charges: The initial delivery cost is non-refundable, accounting for the logistical expenses incurred during the product’s delivery.

Initiating a Return:

To begin the return process, we ask that you complete the return form located on our policy page. This form will collect details about your order and the reason for the return. Following submission, our customer service team will reach out with comprehensive instructions, including the designated warehouse address for your return.

Our Commitment to Satisfaction:

Elex is dedicated to your complete satisfaction with every purchase. We understand the significance of selecting the ideal massage chair for your relaxation needs. Our 14-day return policy supports your purchasing decision, offering reassurance for those buying through our online or phone channels.

Additional Return Policy Integrity Clause:

14 Days Happiness Guarantee represents a voluntary commitment beyond your statutory rights, predicated on trust that returns are conducted in good faith. Should we have grounds to believe this policy is being misused, or a return is made without genuine reasons, we reserve the unilateral right to reject any returns under this initiative. Our determination in such matters will be conclusive.

For any inquiries or further information on initiating a return, please do not hesitate to get in touch with our customer service team. We’re here to ensure your experience is as enjoyable and fulfilling as possible.