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5 Year Elite Warranty
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Unwavering Confidence in Quality.

Elevate Your Comfort with a Elite 5-Year Warranty

For over 18 years, Elex Massage Chairs has been at the forefront of the massage chair industry, setting new standards in innovation and unrivaled advancements. We understand that your investment in a massage chair is not just about comfort; it’s an investment in your well-being. That’s why we’re thrilled to introduce our exclusive 5-Year Platinum Warranty – a testament to our unwavering commitment to quality and your absolute satisfaction.

Our Commitment to Excellence:

At Elex Massage Chairs, we believe in the transformative power of relaxation and wellness. Our cutting-edge massage chairs are meticulously crafted, embodying the pinnacle of technological excellence. To underscore our confidence in the durability and performance of our products, we proudly present our comprehensive 5-Year Platinum Warranty.

What Does the Platinum Warranty Include?

Our warranty is a reflection of our dedication to your peace of mind. With a 5-year coverage, you can indulge in the following benefits:

  1. Extended Assurance: Elex Massage Chairs guarantees the structural integrity and craftsmanship of your massage chair for a period of five years from the date of purchase.

  2. Dedicated Customer Support: Beyond the sale, our knowledgeable and friendly customer support team is here to assist you with any queries or concerns throughout the entire warranty period.
  3. Effortless Repairs – At Your Doorstep In the rare event that your massage chair requires covered repairs, we’ve made the process as convenient as possible. Elex Massage Chairs offers a hassle-free solution with our exclusive home service for metro areas – and the best part? It’s entirely free of charge, inclusive of both labor and parts.

    Our expert technicians will bring their skills to your doorstep, ensuring a seamless resolution to any covered issues. Your comfort is our priority, and we believe that getting your massage chair back in optimal condition should be effortless for you. With Elex, enjoy the peace of mind that comes with knowing we’ve got your back – right at your home.

Terms and Conditions:

  • The 5-Year Platinum Warranty provided by Elex Massage Chairs is applicable solely to the original buyer of the product and is non-transferable. This warranty is exclusively valid for brand-new massage chairs purchased directly from Elex Massage Chairs.
  • To qualify for warranty coverage, the purchase must be made through official Elex channels, ensuring authenticity and the highest standards of quality.
  • The warranty period of five years commences from the date of the original purchase and is applicable to the structural integrity and craftsmanship of the massage chair.
  • This warranty covers repairs carried out by Elex Massage Chairs’ authorized technicians, including home service for metro areas, which is free of charge and inclusive of both labor and parts.
  • The warranty does not cover damages resulting from misuse, accidents, alterations, or any unauthorized repairs or modifications.
  • Elex Massage Chairs reserves the right to assess and determine the validity of warranty claims, ensuring fair and consistent application.
  • Any attempt to transfer the warranty, or claims on products not purchased directly from Elex Massage Chairs as brand new, will render the warranty null and void.

At Elex Massage Chairs, we stand behind the quality of our products and are dedicated to providing a reliable and exceptional warranty service to our valued customers. For further details or clarification on the terms and conditions, please contact our customer support team.

This Warranty policy only applies to any orders placed from 4th Feb 2024. 

For any enquiry regarding purchases prior to this date please refer to your invoice or contact us.

To lodge a claim please click here and fill out the repair form.